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Close-up of AEG technician repairing aircraft component – OEM-level MRO services Europe

Customer Area

At AEG, our customers are at the heart of everything we do. We are committed to delivering the highest standards of quality, service and support, and we believe that listening to our customers is essential to continuously improving.
We would greatly appreciate your feedback on your experience working with us. Your opinion will help us understand what we are doing well, identify areas where we can improve, and ensure that our products and services continue to meet your expectations.
This short questionnaire has been specifically designed to gather your honest feedback. Thank you for taking the time to share your experience with us — your input is highly valued and will contribute to our ongoing commitment to excellence.

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Customer Satisfaction Questionnaire

Do you think that the attention received from the different departments has been personalized?
Excellent
Acceptable
Need Improvements
Do you think we are willing and be proactive to listen our customer compliants and claims?
Excellent
Acceptable
Need Improvements
Have we solved unforessen situations satisfactorily (AOG´s, urgent units, ...etc)?
Excellent
Acceptable
Need Improvements
Otro
What do you think about the pricing of our repairs?
Excellent
Acceptable
Need Improvements
What do you think about the TAT of our repairs?
Excellent
Acceptable
Need Improvements
What do you think about the quality of our repairs?
Excellent
Acceptable
Need Improvements

Please rate the quality of the services regarding the different departments:

Warranties Managment.
Excellent
Acceptable
Need Improvements
Certificate Process.
Excellent
Acceptable
Need Improvements
Invoicing Process.
Excellent
Acceptable
Need Improvements
Quote / Offers Process.
Excellent
Acceptable
Need Improvements
Please rate the quality of the services regarding the different departments:
1
2
3
4
5
6
7
8
9
10
Date
Day
Month
Year
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Please find the questionnaire below. We kindly ask you to complete it in order to share your feedback directly with our team:

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